CCMA Members Forum - Bank of Ireland - Transforming Customer Service at Scale: The Journey Behind an Award-Winning Contact Centre
Date: 21/10/2026
Venue: Bank of Ireland Direct, Loughboy, IDA Business Park, Kilkenny R95 VYD4.
Join Barry Gallagher, Head of Customer Service Delivery, and Emily Gough , Senior Manager, Fraud Customer Centre, as they share the story behind Bank of Ireland's award-winning contact centre, recognised as Customer Services Centre of the Year for a second consecutive year and winner of the Best Training & Development Programme.
Discover how innovation, colleague development, and a culture of continuous improvement are delivering exceptional customer and business outcomes.
This event will begin at 10 a.m. and conclude at 12 noon.
Reserve a Place at This Event
If you would like to book a place at this event, please click on the button below.