CCMA Members Forum - CarTrawler - Levelling up an Award-Winning Contact Centre

Date: 08/03/2023

Venue: CarTrawler, Classon House, Dundrum Business Park, Dundrum, Dublin D14 KX83.

Winners of the award for Contact Centre of the Year - Medium at the CCMA 2022 awards, we are delighted to get the opportunity to visit CarTrawler's CX operation. In awarding this accolade to CarTrawler for the second year the judges noted their adoption of innovation, agility and dedication to their customers and their staff which generated clear gains for the business and improved experiences for their customers. 

Speakers and topics are as follows: 

  • People First - Investing in People to Deliver Results - Henrique Da Silva – Operations Support Manager
  • Optimising Resources – Creating an operating model that delivers successful outcomes and commercial benefits Daniel Barrett – Head of Resource Optimisation
  • Digital Transformation - Leveraging technology to deliver best in class experiences for our people and partnersTara Carmody – Head of Systems Support
  • Performance – Delivering the results that matter - Kim Kavanagh – Head of Contact Operations

This CCMA Members Forum will commence with coffee and networking from 9.00 a.m. to 9.30 a.m. Presentation will commence at 9.30 a.m. followed by Panel Discussion and Q & A from 10.30 a.m. finishing at 11.00 a.m.

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