CCMA Members Forum - eir Case Study - Showcase of the Design & Development of an AI Co-Pilot Programme in partnership with Genesys
Date: 09/10/2025
Venue: eir, Heuston South Quarter, 2 St. John's Rd W, Saint James, Dublin 8, D08 Y42N.
Join us for an insightful session exploring the transformative journey of eir and Genesys through the Copilot beta programme. Hear from Genesys on why eir was an ideal partner, what the collaboration aimed to achieve, and the real-world impact it delivered. Discover how eir prepared for AI integration, engaged agents during rollout, and the tangible benefits seen across operations, customer experience, and employee engagement. Together, we’ll look ahead to what’s next in AI innovation and how partnerships like this are shaping the future of customer operations.
Further details to follow.
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