CCMA Sponsor Event - Genesys Copilot in action - the eir case study
Date: 09/10/2025
Venue: eir, Heuston South Quarter, 2 St. John's Rd W, Saint James, Dublin 8, D08 Y42N.
Join us for an insightful session exploring the transformative journey of eir and Genesys through the Copilot beta programme. Hear from Genesys on why eir was an ideal partner, what the collaboration aimed to achieve, and the real-world impact it delivered.
Discover how eir prepared for AI integration, engaged agents during rollout, and the tangible benefits seen across operations, customer experience, and employee engagement. Together, we’ll look ahead to what’s next in AI innovation and how partnerships like this are shaping the future of customer operations.
Our speakers will include John Connors Director of Operations eir and Amanda Halpin, Product Manager Agent Copilot Genesys.
This event will commence at 9.00 a.m. and conclude no later than 11.30 a.m.
Please note competitors to Genesys and eir are kindly requested not to register to attend this event.
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