CCMA Members Forum - eir - Showcasing how Robotics Technology can transform your CX Delivery
Date: 31/05/2023
Venue: eir, Hibernia House, Cherrywood Business Park, Loughlinstown, Dublin. D18 E440.
In 2022 eir won the CCMA award for Best Use of Technology for its transformation project using robotics. eir uses robotics technology from Expleo to deal with common requests made by eir’s customers, eliminating the need for customers to contact service agents, and freeing them up to deal with other, more complex queries. Approximately 20% of calls received by eir relate to 13 common processes and using robotic process automation, eir now manages these requests online, around the clock, without having to talk to a customer agent.
Join us in Hibernia House in Cherrywood for a panel discussion on how this transformation has taken place.
We will be welcomed by Sinead O'Gorman MD Customer Operations eir.
Our MC will be Oonagh O'Reilly Director of Customer Engagement & Advocacy eir Ireland.
Our panel will include:
- John Connors, Director of Business Transformation, Customer Operations eir.
- Iris O'Donovan Head of Sales & Operations Back Office eir.
- Rebecca Keenan, Global Head of Intelligent Automation, Expleo.
We will discuss the practicalities of embarking on such a transformational programme.
This event will commence at 9.00 a.m. with a light breakfast and networking. Our panel discussion will commence at 9.30 a.m. and conclude at 11 a.m.
Please note competitors to eir are kindly requested not to attend this event.
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