CCMA Members Forum - eir’s transformation journey
Date: 02/05/2024
Venue: Heuston South Quarter, 2 St John's Rd W, Saint James, Dublin 8, D08 Y42N
eir were awarded the accolade for Best Use of Technology Transformation Programme for the second year in a row at the 2023 CCMA awards. At this members forum eir senior executives will share their journey in designing and implementing a complete new platform and the business benefits achieved to date.
Our agenda:
- Introduction and Welcome by SInead O'Gorman, MD eir Customer Operations
- Panel discussion led by Oonagh O'Reilly, Director Customer Engagement & Advocacy
- John Connors, Director of Business Transformation
- Albert Keating, Head of CX at DigitalWell
This breakfast briefing will commence with registration and networking at 9.00 a.m. The panel discussion will kick off at 9.30 a.m. and the event will conclude at 11.00 a.m.
Please note competitors to eir are kindly requested not to register to attend this event.
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