CCMA Members Forum - Laya Healthcare Cork - Striving for Customer Service Excellence

Date: 04/04/2019

Venue: Laya Healthcare, Eastgate Road, Eastgate Business Park, Little Island, Co Cork, T45 E181.

In today’s environment we know that customer’s expectations are only increasing. Maintaining and growing your CX is a continuously rising bar. During this members forum we will combine a mixture of case studies and break out sessions. The objective is that all participants can leave with valuable insights and key actions that they can bring back to their business.

Highly commended at the 2018 CCMA Irish Customer Contact & Shared Services Awards at this members forum Laya Healthcare will discuss the theme of Striving for Customer Service Excellence. 

The morning will feature a presentation from Lorraine Walsh (Director of Customer Experience) and Ben Fearn (Head of Customer Service) who will showcase the initiatives and developments Laya Healthcare have made in this space recently. This will be followed by break out sessions where you can share with and learn from other attendees.

The timings for this Members Forum will be 10 a.m. till 12 noon.

Please note competitors to Laya Healthcare are kindly asked not to attend this event.