CCMA Members Forum New Ireland Assurance - Creating Effortless Experiences for Customers & Colleagues

Date: 12/10/2023

Venue: New Ireland Assurance, Baggot Plaza, 27-33 Baggot Street, D04N1W9.

New Ireland Assurance is one of Ireland’s leading life assurance, pension and investment providers. As a team they deliver for their customers by focusing on their colleagues, as they believe that a continued focus on colleague engagement, learning and development helps them achieve great things. The customer always remains at the centre of everything they do and this is very much part and parcel of the culture in their business, empowering colleagues to be the difference in the service experience. 

Winners of the 2022 CCMA award for Contact Centre of the Year Small, the contact centre operation is the backbone of the New Ireland service proposition and continues to clearly demonstrate the strategic value to the wider business. The contact centre has made the hybrid working model work for both staff and the business, providing flexibility for staff and delivering versatility and agility for the business. Its dedicated Capability Team continues to play a pivotal role in training and developing staff. This relentless focus on engagement and people development works in tandem with a commitment to technical innovation, automation and digitisation, making life easier for staff, customers, and stakeholders.

New Ireland's persistent focus on the customer, their highly engaged and committed staff and their dedication to learning and development – are all underpinned by an energetic, creative, and progressive environment.

Get the opportunity, at this CCMA members forum, to meet the New Ireland Assurance team to hear how they:

  • Prioritise colleague engagement to build stronger relationships 
  • Develop colleagues, both through structured and on the job learning
  • Embedded a successful hybrid working model
  • Proactively enhanced our customers experience through digital solutions

This is a breakfast briefing event that will commence at 9 a,m, with coffee and networking. Formal presentations will commence at 9.30 a.m. and conclude at 11 a.m. 

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