CCMA Members Forum Northern Trust Limerick Putting the Customer at the Centre

Date: 09/05/2019

Venue: Northern Trust, City East Plaza, Towlerton, Ballysimon, Limerick, V94 X2N9.

Winners of the award Customer Contact Centre of the Year - Medium - at this forum Northern Trust will outline the approach it takes to talent acquisition and staff retention, and the important role it plays in delivering excellent customer service. The forum will also focus on Northern Trust's training and contact centre management practices as well as discussing upcoming technology opportunities and automation. 

The forum will take place from 9.45 a.m. till 12 noon.

The agenda is as follows:

9.30 - 10.00 a.m.	Welcome - Registration & Networking
10.00 - 10.15 a.m.	Welcome  & History of NT in Limerick
10.15 - 10.35 a.m.	Transfer Agency Overview
10.35 - 10.55 a.m.	Partner Engagement and Business Resource Councils
11.00 - 11.20 a.m.	Breakout session – Various Topics
11.20 - 11.45 a.m.	Partner Development
11.45 - 11.55 a.m.	Resource Planning
11.55 - 12 noon	Wrap Up & Close