CCMA Members Forum - ptsb - Delivering on our CX Ambition

Date: 05/06/2024

Venue: ptsb, Corporate Centre, Carysfort Avenue, Blackrock, A94 R891.

Winners of the award for Team Leader of the Year and Highly Commended for Manager and Team of the Year we are delighted to get the opportunity to visit PTSB's Contact Centre Operation in Dublin. The team will share insights on Delivering on their CX Ambition and will discuss a range of topics including Leadership, Employee Engagement and Operational Efficiencies to name but a few.

Our agenda: 

  • Who we are and what we do  - John O'Brien Head of Digital and Direct Banking 
  • Leadership - John O'Brien and Joanne Donohue Winner Team Leader of the Year 2023
  • Employee Engagement - Meaghan Feighrey  Enterprise Resourcing Lead and Alan Burke Digital Acquistion, Planning & Optimisation Manager 
  • Operational Efficiencies - Nicole Feighrey Senior Manager Digital and Direct 
  • Technology update - Ger Sherwood Fleming Senior Business Transformation Manager 
  • Customer Experience update - Catherine Hegarty Head of Customer Propositions, Insights & Research and Tara Glaysher CX & Propositions Manager 
  • Q&A

The forum will commence at 9.00 a.m. and conclude at 11.30 a.m. 

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