CCMA Members Forum - ptsb - Delivering on our CX Ambition
Date: 05/06/2024
Venue: ptsb, Corporate Centre, Carysfort Avenue, Blackrock, A94 R891.
Winners of the award for Team Leader of the Year and Highly Commended for Manager and Team of the Year we are delighted to get the opportunity to visit PTSB's Contact Centre Operation in Dublin. The team will share insights on Delivering on their CX Ambition and will discuss a range of topics including Leadership, Employee Engagement and Operational Efficiencies to name but a few.
Our agenda:
- Who we are and what we do
- Leadership
- Employee Engagement
- Operational Efficiencies
- Technology update
- Customer Experience update
- Q&A
The forum will commence at 9.00 a.m. and conclude at 11.30 a.m.
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