CCMA Members Forum - Sky - Breaking Digital - How Sky improved the customer experience by converging technology and service
Date: 23/10/2019
Venue: Sky, Burlington Plaza, Level 5, 1 Burlington Road, Dublin, D04 RH96.
For Sky, digital isn’t a threat to established customer service channels. Instead, it’s a unique opportunity to bring cutting-edge digital capability to their high-performing contact centres in order to provide a world-class customer service experience. Join Sky as they share how digital has improved their customer journeys, upskilled their contact centre staff, and created opportunities for both innovation and cost savings.
This breakfast briefing will begin with registration and networking at 8.00 a.m. and finish at 10.30 a.m.
Speakers will include:
- Elliott Seller: Head of Interactive TV at Sky
- Stephen O’Boyle: Head of BOTs and Automation at Sky
- Daniel Bougourd: Producer Sky Cinema VR (Video & Interactive Experience).
Please note direct competitors to Sky are kindly requested not to attend this event.
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