CCMA Members Forum - TELUS International - Emerging Trends & Innovations: Shaping the Future of CX in Ireland

Date: 27/03/2024

Venue: Telus International, North Dock, Dublin 1, D01 X7H6.

TELUS International (NYSE & TSX: TIXT) designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. In this presentation and Q&A session the TELUS International team will share insights into what the future of CX looks like for Ireland, examine the advent of AI and what this means for the industry and explore real-life examples from a leading edge organisation that offer valued-added experiences for their clients and team members.

The customer experience (CX) industry has undergone a profound transformation in recent years. Driven by the rapid advancement in technology and innovation and the ever-increasing expectations of consumers, the CX landscape is constantly evolving, with significant disruptions expected in the coming years.

Our panelists will walk through some of the main CX trends that they envision for the future, what this means for the industry overall, and in particular, how they will impact the CX industry in Ireland. 

  • Daniela Illuminati - Senior Director of Operations & Site Lead, TELUS International.
  • Brian Breslin - Vice President Of Business Development, TELUS International.
  • Mike Ringman, Chief Information Officer, TELUS International.

Our agenda: 

  • 9:30 a.m. to 10.00 a.m. - Networking (with light refreshments)
  • 10.00 a.m. to 10.20 a.m. - Introduction from Roger Clancy & Keynote from Daniela Illuminati
  • 10.20 a.m. to 11.00 a.m. - Panel Discussion & Q&A
  • 11.00 a.m. to 11:30 a.m. - Office Tour & Networking

Please note competitors to TELUS International are kindly requested not to register to attend this event.

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