CCMA Members Forum - The Power of Partnership: Fexco & SEAI’s Journey from Service Provider to Strategic Partner
Date: 16/10/2025
Venue: Fexco RDI Hub, Killarney Road, Killorglin, Kerry V93 KP68.
Join us for an engaging CCMA Members Forum that explores the evolution of a unique public-private partnership between Fexco Managed & Advisory Services and the Sustainable Energy Authority of Ireland (SEAI). Over the past 16 years, this relationship has grown from a traditional outsourced service model into a strategic, collaborative alliance delivering real impact. Winner of the 2024 CCMA award for Outsource Partnership of the Year this is a unique opportunity to gain insights on how to develop a long-term strategic partnership.
Through insightful panel discussions and presentations from both Fexco and SEAI, attendees will gain valuable perspectives on how long-term collaboration, innovation, and shared goals can transform service delivery in the public sector. Whether you're a service provider, public sector leader, or outsourcing professional, this event offers practical lessons and inspiration for building enduring partnerships that go beyond the contract.
We have a jam packed agenda for our visit to Kerry.
Agenda
- 11.30 a.m. - 12 noon - Registration, Networking, Refreshments
- 12 noon - 12.10 a.m. - Welcome Ailish Hansen CCO Fexco
- 12.10 a.m. - 12.55 p.m. - Strategic Partnership in Practice: Insights from the Fexco - SEAI Journey
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Evolution Through Collaboration
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Partnership Principals in Action including Innovation and Co-Creation as Embedded Functions, Not Just Concepts
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Evolving the Advisor Role into a Strategic Energy Advisor
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Our Panellists
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Adeleine Carpenter -Programme Manager Service Delivery, SEAI
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Colum O’ Connell - Service Delivery Director, Fexco-SEAI Contract
- Aine McCarthy - Head of Project & Portfolio Management, Fexco Advisory Services
- 12.55 p.m. - 13.40 p.m. - Empowering Customers & Advisors Through Generative AI
- Secure & Responsible AI Deployment
- How SmartAssist Empowers Team Leads and Energy Advisors
- Live Use Case Demonstrations
- Measurable Impact on Customer Experience & Operational Efficiency
- Interactive Q&A
Our Panellists
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Moderator: Martin Ryan – Managing Director, Fexco Managed & Advisory Services
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Siobhán Ray – Head of Platforms, Fexco Managed & Advisory Services
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Jared Browne – Group Head of Privacy & AI Governance, Fexco
- 13.40 p.m. - 13.45 p.m. - Wrap Up & Closing Remarks
- 13.45 p.m. - 2.15 p.m. - RDI Hub Tour
- 2.15 p.m. - 3.00 p.m. - Networking Lunch
Please note competitors to Fexco are kindly requested not to register to attend this event.
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