CCMA Members Forum - The Power of Partnership: Fexco & SEAI’s Journey from Service Provider to Strategic Partner

Date: 16/10/2025

Venue: Fexco RDI Hub, Killarney Road, Killorglin, Kerry V93 KP68.

Join us for an engaging CCMA Members Forum that explores the evolution of a unique public-private partnership between Fexco Managed & Advisory Services and the Sustainable Energy Authority of Ireland (SEAI). Over the past 16 years, this relationship has grown from a traditional outsourced service model into a strategic, collaborative alliance delivering real impact. Winner of the 2024 CCMA award for Outsource Partnership of the Year this is a unique opportunity to gain insights on how to develop a long-term strategic partnership. 

Through insightful panel discussions and presentations from both Fexco and SEAI, attendees will gain valuable perspectives on how long-term collaboration, innovation, and shared goals can transform service delivery in the public sector. Whether you're a service provider, public sector leader, or outsourcing professional, this event offers practical lessons and inspiration for building enduring partnerships that go beyond the contract.

We have a jam packed agenda for our visit to Kerry.

Agenda 

  • 11.30 a.m. - 12 noon - Registration, Networking, Refreshments
  • 12 noon - 12.10 a.m. - Welcome Ailish Hansen CCO Fexco
  • 12.10 a.m. - 12.55 p.m. - Strategic Partnership in Practice: Insights from the Fexco - SEAI Journey

    • Evolution Through Collaboration

    • Partnership Principals in Action including Innovation and Co-Creation as Embedded Functions, Not Just Concepts

    • Evolving the Advisor Role into a Strategic Energy Advisor

       Our Panellists

  • Adeleine Carpenter -Programme Manager Service Delivery, SEAI

  • Colum O’ Connell - Service Delivery Director, Fexco-SEAI Contract

  • Aine McCarthy - Head of Project & Portfolio Management, Fexco Advisory Services
  • 12.55 p.m. - 13.40 p.m. - Empowering Customers & Advisors Through Generative AI
    • Secure & Responsible AI Deployment
    • How SmartAssist Empowers Team Leads and Energy Advisors
    • Live Use Case Demonstrations
    • Measurable Impact on Customer Experience & Operational Efficiency
    • Interactive Q&A

    Our Panellists

  • Moderator: Martin Ryan – Managing Director, Fexco Managed & Advisory Services

  • Siobhán Ray – Head of Platforms, Fexco Managed & Advisory Services

  • Jared Browne – Group Head of Privacy & AI Governance, Fexco

  • Julie Banks - Service Improvement Manager Fexco Managed & Advisor Services

  • 13.40 p.m. - 13.45 p.m. - Wrap Up & Closing Remarks
  • 13.45 p.m. - 2.15 p.m. - RDI Hub Tour
  • 2.15 p.m. - 3.00 p.m. - Networking Lunch  

Please note competitors to Fexco are kindly requested not to register to attend this event. 

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