CCMA Members Forum - Uniquely - Onshoring vs Offshoring – The Outsource Opportunity
Date: 27/11/2025
Venue: Uniquely, Unit 1A Finnabair Estate, Marshes Upper, Dundalk, Co. Louth, A91 HY6X.
Winners of the CCMA Award 2024 for Customer Service Centre of the Year in the Medium category we are delighted to get the opportunity to visit Uniquely's centre of excellence in Dundalk. Our topic for discussion is to consider the many benefits of onshoring versus offshoring.
Uniquely’s operating model excels at seamlessly integrating front and back office functions, ensuring scalable consistency, efficiency, and outstanding outcomes for both employees and customers. Their structured, five-step approach—encompassing design, alignment, transition, operations, and continual improvement—guarantees efficient and effective project delivery that consistently exceeds client expectations.
This event will also be held in partnership with Guaranteed Irish, Uniquely recently won the accolade of Guaranteed Irish Business of the Year 2025.
Topics for discussion include:
- How onshore solutions outperform off shore models
- CX quality
- Regulatory comfort
- Cultural Alignment
- ESG Impact
Join us for insights on Customer Engagement and the benefits of domestic outsouring and onshoring.
This event will commence at 10 a.m. and finish at 12 noon with a light lunch.
Please note competitors to Uniquely are kindly requested not to register to attend this event.
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