CCMA Members Forum - Uniquely - Leading the way in Customer Engagement

Date: 30/05/2024

Venue: Uniquely, Finnabair Estate, Dundalk Co. Louth, A91 AP96.

We are delighted to get the opportunity to meet with the Uniquely team on a site visit to their Customer Engagement centre in Dundalk.

Winners of Manger of the year 2023, Training programme of the year 2023 and Outsourced Partnership of the year 2022.

Our host Elizabeth Brown, winner of Industry Professional Manager of the Year, will showcase the Uniquely operation sharing insights on topics including recruitment, IT, training, operations and strategies on how to lead the way in customer engagement.

We will discuss how Uniquely are leading the way in Customer Engagement.

Topics to be discussed include:

  • Future proofing people centricity & thought leadership. 
  • Attracting, onboarding and retaining the new generation.
  • Technology in the modern era and how prepared Uniquely are for adapting.
  • Modern Training practices, Blended learning, Coaching, Gamification.
  • Strategies on how to Lead the Way on Customer Engagement.
  • The benefits of Outsourcing: Expertise, Specialization, Service Delivery and Customer Satisfaction, Revenue generation and Growth

The session will include a tour of the operational floor, followed by breakout groups with Function Heads.

The event will commence at 10 a.m. and finish at 12.30 p.m. A light lunch will be served. 

Please note competitors to Uniquely are kindly requested not to register to attend this event.

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