CCMA Members Forum - Vhi - Harnessing Technology, Data & People to Deliver Exceptional Customer Experience
Date: 24/06/2026
Venue: Vhi, IDA Ireland Purcellsinch Business Park, Dublin Road, Kilkenny, R95 WKK6.
Join us for an exclusive CCMA Members Forum hosted by Vhi Healthcare, proud winners of the CCMA Contact Centre Advisor of the Year Award.
This is a unique opportunity to go behind the scenes and hear firsthand how Vhi achieved this prestigious industry recognition. Discover how their team is driving a powerful transformation journey by leveraging technology, data, and people to deliver outstanding customer experiences.
What to Expect
- Insights into Vhi’s award-winning contact centre strategy
- Real-world examples of transformation driven by innovation and data
- Honest perspectives from senior leaders shaping the future of customer experience
- Opportunities to network with peers and industry professionals
Agenda Highlights
- Welcome & Introduction to Vhi
- Transformation Through Technology
- Data as a Superpower
- Engaging and Developing Our People (Panel Discussion)
- Enhancing Customer Experience through Reimagined Learning & Development
Featured Speakers
- Louise McDonald – Head of Claims, Vhi Insurance DAC
- Therese Bourke – Head of Insurance Shared Services
- Fiona Murphy – Group Sustainability Manager, Vhi Insurance
- Nicole Murray – Insights & Intelligence Lead, Vhi Healthcare DAC
Connect, learn, and be inspired by one of Ireland’s leading customer-centric organisations. Don’t miss this opportunity to gain practical insights and fresh ideas you can bring back to your own teams.
This event will commence at 10 a.m. and conclude at 12 noon.
Please note competitors to Vhi are kindly asked not to register to attend this event.
Reserve a Place at This Event
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