CCMA Members Forum - Vhi Healthcare - The Elevated Experience - How to advance your CX & your Team at the Same Time.

Date: 26/06/2024

Venue: Vhi Healthcare, IDA Business Park, Purcellsinch, Kilkenny, R95 WKK6.

Join us for an insightful session on how we are elevating our contact centre through our People & Transformation Strategy, that creates an unparalleled Customer Experience. Vhi Healthcare will be discussing how their commitment to their people strategy and how innovative thinking strengthened their strategic value to the organisation enabled them to regain their position as Contact Centre of the Year - Medium 2023. 

The agenda:

  • 9.00 a.m. - 9.30 a.m. Registration, Networking and a Light Breakfast
  • 9.30 a.m. - 9.35 a.m. Welcome and Introduction 
  • 9.35 a.m. - 11.15 a.m. 
  • People Strategy & Culture-The impact of being Powered by Purpose
    • Performance & Results
    • Our Teams. Focus on Team of the Year (B2B)
    • Staff Acquisition, Development & Engagement
    • Our Values
  • Change Management-Our Digital Transformation
    • Channel Strategy (Traditional & Future)
    • Application of Technology
  • Customer & Patient Experience-One Customer, One Patient, One Vhi.
    • How we measure our customers & patients experience through NPS.
    • How we manage our customers & patients experience through VOC Forums.
  • 11.15 a.m. - 11.30 a.m. Q & A 
  • 11.30 a.m. Tour of Centre (optional)

Please note competitors to Vhi Healthcare are kindly requested not to register to attend this event. 

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