CCMA Members Forum - Virgin Media - Creating Red Hot Customer Experiences by Making Good Things Happen
Venue: Virgin Media, Customer Service Centre, Limerick Enterprise Development Park, Roxboro Road, Limerick.
Winners of the 2017 award for Best Customer Experience at this members forum Virgin Media will outline their Customer Centric Culture and showcase their award winning centre.
|10.00 - 10.30 a.m.||Registration/Networking/Coffee|
|10.30 - 10.50 a.m.||Welcome - Driving a Customer Centric Culture from the Top Down|
|10.50 - 11.15 a.m.||Making it Easy for our Customers & Our Employees|
|11.15 - 11.45 a.m.||Delightfully Surprising Innovation|
|11.45 - 12.15 p.m.||Closing the Loop with our Customers through NPS and Complaints Strategy|
|12.15 - 12.30 p.m.||Q & A|
|12.30 - 1.30 p.m.||Tour of the Contact Centre (optional)|
Please note competitors to Virgin Media are kindly requested not to attend this event.