CCMA Members Forum - Virgin Media - Creating Red Hot Customer Experiences by Making Good Things Happen

Date: 05/09/2018

Venue: Virgin Media, Customer Service Centre, Limerick Enterprise Development Park, Roxboro Road, Limerick.

Winners of the 2017 award for Best Customer Experience at this members forum Virgin Media will outline their Customer Centric Culture and showcase their award winning centre.

Agenda

10.00 - 10.30 a.m.	Registration/Networking/Coffee
10.30 - 10.50 a.m.	Welcome - Driving a Customer Centric Culture from the Top Down
10.50 - 11.15 a.m.	Making it Easy for our Customers & Our Employees
11.15 - 11.45 a.m.	Delightfully Surprising Innovation
11.45 - 12.15 p.m.	Closing the Loop with our Customers through NPS and Complaints Strategy
12.15 - 12.30 p.m.	Q & A
12.30 - 1.30 p.m.	Tour of the Contact Centre (optional)

Please note competitors to Virgin Media are kindly requested not to attend this event.