CCMA Members Forum - Virgin Media Limerick - Building Connections that Really Matter
At the 2018 CCMA awards Virgin Media received the CCMA Best Customer Experience Award for the second year in a row. Virgin Media’s central goal to “Make it easy” for their customers comes through strongly in what they do. Their thorough approach to improving customer experiences involved multiple strands of activity resulting in a 16-point improvement in Net Promoter Score (NPS) in the preceding 12 months. The company continues to drive improvements for Customers.
Hosted by Pat Healy Site Director at Virgin Media Limerick this event will run from 10 a.m. until 12 noon.
There is no magic formula, Happy staff give you happy customers. Treat your staff & customers as you would like to be treated! Virgin Media have four key pillars to “Make it Easy” for their customers. Agenda will include presentations on the following:
- Deliver One Virgin Experience - It’s easy, no effort and Virgin exceed my expectations
- Grow our People – Virgin are underpinned by great people, who care about customers
- Heartfelt Service – Virgin Care about me
- Future Focus – Virgin Media are there to support when and how I need them
Please note competitors to Virgin Media are kindly requested not to attend this event.
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