CCMA Members Forum - Yuno Energy Group - People, Process, Performance: Our CX Journey
Date: 15/04/2026
Venue: Yuno Energy Group, Paramount Court, Corrig Road, Sandyford, D18 R9C7.
Winners of the CCMA award for Best Customer Experience 2025 we are delighted to get the opportunity to hear from the team at Yuno Energy Group on what they achieved to win this important industry accolade.
Our topics for discussion:
- How we transformed into a truly customer focused organisation
- Using data and metrics to understand what our agents actually need to succeed
- Repositioning Customer Experience from a cost centre to a revenue generating function
- Involving our agents in decision making and embedding frontline insight into everything we do
Our panellists:
- David Grindle, COO Yuno Energy Group
- Laura Hetherington, Head of CX Yuno Energy Group
- Geoff Keenan, Senior Digital Transformation Manager
This event will commence at 9.00 a.m. and finish at 11.30 a.m.
Please note competitors to Yuno Energy Group are kindly asked not to register to attend this event.
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