CCMA Members Workshop - Career Planning for Ambitious Leaders
Date: 14/10/2025
Venue: Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.
Take control of your professional journey with clarity, confidence, and purpose.
Workers spend an average of 90,000 hours at work over their lifetime. Let that sink in: if we’re dedicating decades to work, shouldn’t we intentionally design and shape a career that energises us, plays to our strengths, and delivers real impact?
In the fast-moving world of customer service and contact centres, career progression often depends on strategic choices, not just effort. This highly practical and engaging workshop delivered by Tessa O'Connell, equips you with a roadmap to build a career that matters—to you and to your organisation.
What You’ll Gain:
- Clarity on your unique strengths, values, and passions for daily fulfilment and long-term alignment
- A clear career vision, broken into short, medium, and long-term goals
- A tailored career roadmap to plot your next 2–5 years with confidence
- Strategies to navigate obstacles—from setbacks and role changes to work-life balance
- Tools to market your professional brand via CV, LinkedIn, and networking, all aligned with your plan
How It Works:
This is a highly interactive workshop combining facilitation, reflection exercises, and breakout activities:
- Introduction – Why managing your career matters
- The 5 Commandments of Career Management Guiding principles to play the career game with purpose and strategy.
- Career Planning Session
- Reflecting on your professional journey so far
- Identifying and leveraging your core strengths
- Crafting a personal action plan for the next 2–4 years
- CV Building Masterclass
- Why your CV is more than a document—it’s a career marketing tool
- Common CV pitfalls to avoid
- Structuring a high-impact, role-ready CV
- LinkedIn Optimization
- Crafting a standout headshot, headline, and personal summary aligned with your goals
- Networking for Success
- Proven techniques to network strategically and advance your career
- Key Career Management Tips
- Practical takeaways for resilience, pivoting roles, managing setbacks, and balancing ambition with well-being
Who Should Attend: This workshop is ideal for CCMA middle managers, supervisors, and team leaders who want to:
✔ Gain clarity on their next career chapter
✔ Build a strategic plan—not just hope for opportunity
✔ Strengthen their profile and progression potential
The workshoip will be delivered by Tessa O'Connell Managing Director of Brand-Edge, where she partners with organisations and leaders to design and implement strategies that deliver sustainable growth. With deep expertise spanning business strategy, branding (corporate and personal), consultative sales, marketing, and customer & stakeholder insight, she provides both clarity and impact in her work.
NOTE - There is a €50 charge to attend this workshop which will take place from 9.30 a.m. to 12.30 p.m. Places are limited to 25 attendees.
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