CCMA Sponsor Breakfast Briefing - 8x8 - CX Without Limits: Breaking Down Barriers to Elevate Every Experience
Date: 03/09/2025
Venue: Dublin City Centre.
Behind every enquiry is a person—someone needing help, reassurance, or connection. But fragmented systems and siloed channels often be a barrier. In this session, discover how modern organisations are transforming the way they serve people—by unifying every voice, chat, video and digital interaction into one elevated experience.
Whether it’s a quick SMS to confirm a payment, a video call that turns a claim into a conversation, or an AI-powered chat that resolves an issue before it escalates—these aren’t just transactions. They’re opportunities to show up, solve fast, and stand out.
Discover practical ways to quickly and effectively equip your agents to:
- Engage customers on their terms—wherever they are, however they choose;
- Maintain context across touchpoints to deliver seamless, human-centred journeys;
- Use AI insights and intuitive tools to personalise support;
- Strengthen trust, ensure compliance, and scale effortlessly across channels.
Join us to explore how to turn ordinary interactions into extraordinary outcomes—and stay for the Q&A to share your own challenges and insights. Because when communication flows freely—across systems, teams and channels—you don’t just deliver service, you build experiences that truly resonate. Wherever your customers are, let’s talk about how to meet them there.
This event will commence with networking and a light breakfast at 9.00 a.m. our discusson will commence at 9.30 a.m. and conclude no later than 11.00 a.m.
Please note competitors to 8x8 are kindly requested not to register to attend this event.
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