CCMA Sponsor Breakfast Briefing - 8x8 - Trust Without Trade-offs: Rethinking CX and Compliance in a Digital-First World
Date: 14/01/2026
Venue: The Westbury Hotel, Balfe Street, Dublin 2, D02 CH66.
In an era of instant expectations and rising data threats, delivering an exceptional customer experience can no longer come at the expense of compliance—or vice versa. Organisations are under pressure to offer frictionless service across every channel, while simultaneously navigating complex regulatory landscapes and the increasing cost of non-compliance.
In this session, PCIPal and 8x8 come together to explore a bold new approach: where secure, scalable customer experiences don’t require compromise. From AI-led service innovation to zero-data environments for payment processing, this session will challenge legacy thinking and offer a roadmap for CX leaders who want to protect trust while pushing transformation forward.
We’ll explore:
- The true cost of compliance failure—and how to avoid it
- How customer expectations around trust, transparency and ease are evolving
- Real-world approaches to embedding compliance into every journey, not just at checkout
- What CX leaders must do today to stay ahead of threats, regulators and rising expectations
This session is for anyone who believes that compliance should be a driver of CX excellence, not a barrier to it.
The briefing will commence at 9.30 a.m. and conclude at 11.00 a.m.
Please note competitors to 8x8 and PCIPal are kindly asked not to register to attend this event.
Reserve a Place at This Event
If you would like to book a place at this event, please click on the button below.