CCMA Sponsor Breakfast Briefing - BT - How to Develop and Cultivate a CX Culture
Date: 20/04/2023
Venue: BT, 2 Grand Canal Plaza, Grand Canal, Dublin 4.
BT Ireland would like to invite you to our exclusive breakfast event exploring how boosting employee happiness reduces staff churn and leads to happy customers. We’ll gather at our Dublin BT Ireland office at Grand Canal Plaza for an inspiring and info-packed couple of hours.
In partnership with the CCMA, our mission for the morning is to send you away with smart, fresh ideas about tools you can use to create happy and motivated advisors.
After an opportunity to grab some breakfast and network with industry peers we will deliver a power hour of insight with our panelists:
- Deirdre Tyrrell, Customer Experience Manager, BT Ireland -Exploring the BT CX journey – How to adopt a company-wide CX culture and how to cultivate it.
- John O’Connor, CEO Deep-Insight, a leading European B2B CX company will give us a behind-the-scenes case study of a contact centre CX transformation from the expert perspective. John has been a CX advisor for European B2B companies as diverse as the Access Group, Atos, BT, Capita, Renault, Serco and Six Degrees.
- Philip Brophy, CEO of PushMe, will speak about transforming the way companies develop and retain their best people
The breakfast briefing will begin with networking and coffee from 9.00 a.m. with the presentations beginning at 9.30 a.m. and the event will conclude at 11.00 a.m.
Please note competitors to BT are kindly requested not to attend this event.
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