CCMA Sponsor Breakfast Briefing - Concentrix - New Realities: Building Dynamic Brands in a Tech-Driven World
Date: 05/11/2026
Venue: Townhouse on the Green, 22 St. Stephen's Green, Dublin 2, D02 HW54.
Every leadership team today is facing the same challenge. Customers expect faster, easier, more personalised experiences, while businesses are under pressure to drive efficiency and growth. AI and automation are changing what's possible, but they're also raising new questions around trust, customer connection and brand differentiation. It isn't about technology for technology's sake. It's about what business leaders are actually seeing, learning and doing.
Hosted by Donna Dampier, Senior Sales Director, Concentrix, who will be facilitating the panel, we are bringing together senior leaders from across the CX and operations community. We are delighted to be joined by Mark Higgins, Director of SME & Mobile, eir business.
This is an opportunity to connect in a private, relaxed setting and discuss the evolving role of AI, automation, knowledge, and CX strategy at an executive level, to share perspectives and network.
Timings as follows:
- 08:30 Arrival
- 09:15 Peer-to-peer Panel discussion and networking
- 10:00 Breakfast
- 11.00 Event close
Please note competitors to Concentrix and suppliers to the industry are kindly requested not to register to attend this event.
The focus for this session are industry practitioners and those working directly in customer service operations.
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