CCMA Sponsor Breakfast Briefing - ellio - Customer Service Meets the EU AI Act: Innovating with Confidence
Date: 15/10/2026
Venue: Beauchamps, Sir John Rogerson's Quay, Grand Canal Dock, Dublin 2, D02 KV60.
AI is transforming customer service. It's helping organisations work smarter, deliver more personalised experiences and make services more accessible. At ellio, we've worked alongside clients to turn AI ambition into action, helping them adopt and scale AI responsibly while creating better experiences for customers and colleagues alike.
As AI moves from experimentation to everyday operations, the introduction of the EU AI Act marks an important shift. For customer service leaders in Ireland, the challenge is no longer whether to use AI, but how to do so safely, responsibly and in a way that builds trust.
Hosted by ellio in partnership with Beauchamps, one of Ireland's top full service corporate law firms, this executive briefing will explore what the EU AI Act means in practice for Irish organisations. Drawing on real-world experience of supporting clients on their AI journeys, we'll share lessons learned, common pitfalls to avoid and the key considerations for implementing AI with confidence.
You'll hear from legal experts, CX specialists and industry leaders on how the regulation is influencing customer service operations, technology decisions and governance frameworks. The discussion will explore how organisations can continue to innovate while meeting evolving regulatory requirements and maintaining customer trust.
Whether you're developing AI solutions in-house or deploying third-party AI technologies, the EU AI Act will have implications for your organisation.
Join us to understand what comes next and how to stay ahead of the curve.
This session will commence at 9.30 a.m. with registration and networking, our discussion will commence at 10.00 a.m. and conclude at 11.30 a.m.
Please note competitors to ellio are kindly requested not to register to attend this event.
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