CCMA Sponsor Breakfast Briefing - ServisBOT - Supercharge your CX Strategy with Service Triage, the Silver Bullet for Improving Service Performance and Reducing AHT
Date: 29/09/2022
Venue: The Ivy, 13 - 17 Dawson Street, Dublin.
Despite increased investments in digital transformation for the contact centre, customer satisfaction with self-service experiences is most often less-than-exceptional, resulting in an increased demand for live resolution of queries across voice and chat channels. This rise has led to increased strain on service performance that not only affects daily service levels and CX, but adds to the cost to serve.
Service Triage offers a new approach to handling inbound conversations via voice or chat, enhancing support by automating initial interactions, so support teams can focus on resolving complex issues. And in the event human intervention is required, the agent is armed with contextual detail to help expedite query resolution.
In addition, Service Triage has the potential to deliver rapid and significant benefits without the complexity, cost and time associated with developing and implementing alternatives like contact avoidance and deflection.
In this case study and demo session, learn more about how Service Triage can:
- Deliver instant benefits, reducing live workload up to 70% along with comparable improvements in Service Level and Cost to Serve
- Complement contact avoidance and deflection strategies
- Be integrated with and deployed across both voice and chat channels
- Integrate with existing contact center, live chat and IVR technology
This in person breakfast briefing will commence at 8.30 a.m. and conclude no later than 10.30 a.m.
Our speakers will be Cathal McGloin CEO and Ray McGloin, VP of Digital, ServisBOT.
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