CCMA Sponsor Breakfast Briefing - Verint - Life Happens. Can Your WFM Software Keep Up?
Date: 24/09/2026
Venue: The Morgan Hotel, 10 Fleet Street, Temple Bar, Dublin 2, D02 AT86.
The only thing constant is change. Just when you think you have the perfect forecast and schedules, life happens. Volumes spike. Agents call in. The website goes down. You get the picture.
Today’s contact centre needs WFM software that can help continuously quickly align resources to real-life demand by:
- Protecting SLAs while balancing cost, service, and the workforce without overstaffing
- Surfacing insights and anomalies faster with clear causes and recommendations for action
- Meeting the scheduling preferences and flexibility needs of your agents.
Join this CCMA breakfast briefing with Verint and evcoms to learn how AI-Powered WFM software can help you close the gap between knowing and doing - so WFM finally operates at the speed of life.
Please note competitors to Verint are kindly asked not to register to attend this event.
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