CCMA Sponsor Breakfast Briefing - Workair and Uniphore - The Future of the AI-Powered Contact Centre Starts Now

Date: 02/03/2023

Venue: Fitzwilliam Hotel, St. Stephen's Green, Dublin

A contact centre’s performance is an indicator of the priority the organisation places on attending to customer’s requests and thus a key aspect in conveying the brand promise for customers. Contact centres are constantly faced with the pressure to deliver an exceptional customer experience while maintaining costs. Join us to learn more about how Uniphore’s Conversational AI & Automation Platform supports organisations in their journey to deliver superior customer experience through delivering better contact centre agent experience and empowering customers.

In this session, we’ll explore the advances in conversational AI that are already driving transformational results for contact centres, the impact of AI on the future of the contact centre, and how companies can be adopting conversational AI to improve the experience for customer and agents.   

Join us to learn about:

  • Examples of AI that are achieving extraordinary results in many different industries and use cases
  • How conversational AI can understand, optimize, and automate human-to-human conversations in the contact centre
  • How contact centres can use conversational AI today to drive dramatic business improvements
  • Finding the right balance/optimal level between digital and human interactions.      

This event will begin with networking from 9.30 a.m. to 10.00 a.m. The presentation will commence at 10.00 a.m. and include a panel discussion and Q & A session. The event will finish no later than 11.30 a.m. 

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