CCMA Sponsor Breakfast Briefing - Zoom - From Reactive to Proactive: Reimagining Service Efficiency with AI
Date: 28/05/2026
Venue: The Ivy, Dawson Street, 13-17 Dawson St, Dublin, D02 TF98.
As customer expectations evolve, service organisations are under pressure to deliver faster, smarter, and more connected experiences.
As this breakfast briefing we will explore how AI and automation are transforming frontline operations — from contact centres to field service teams.
Discover how leading organisations are using intelligent workflows to get the right engineer to the right place at the right time, reduce repeat visits, and enhance customer satisfaction. Join us to hear real-world examples of how Irish organisations are improving service efficiency while keeping the human connection at the heart of every interaction.
What we’ll cover:
- From Reactive to Proactive: How AI and automation are helping service teams anticipate issues and resolve them before they escalate.
- Optimising Frontline Efficiency: Ways to use intelligent workflows and dispatch tools to get the right people and resources in place faster.
- Balancing Tech and Human Touch: How Irish organisations are blending AI-driven insights with personal engagement to elevate the customer experience.
- Case Study – Real Impact in Action: Hear how Councils and Housing Associations are using AI to streamline operations, improve response times, and deliver better outcomes for their communities.
This breakfast briefing event will commence with registration and networking from 8.30 a.m., the presentations will kick off at 9.00 a.m., and we’ll conclude by 11.00 a.m.
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