CCMA Sponsor Event - Accenture Song - Five Emerging Trends Shaping the Future: Understand, Design and Act for Meaningful Growth.
Date: 06/05/2026
Venue: Accenture, The Dock, 7 Hanover Quay, Dublin D02 YN32.
It’s now commonly accepted that customer obsession is the best growth strategy. Superb customer experiences are expected. It takes meticulous orchestration to play a meaningful and relevant role in your customers’ lives. However, people are messy. They’re emotional and they’re changing faster than you can change your business, so keeping pace is a constant challenge.
Accenture Song’s Life Trends 2026, one of Accenture’s flagship annual trend reports, examines these shifts and seeks to help businesses define how to catalyze growth by staying relevant.
Join us for an indepth discussion on the trends shaping the delivery of CX going forward.
Our Panelists:
- Brian Fitzgerald, Customer Strategy & Growth Lead, Song Dublin
- Emma Sharkey Droga5 Dublin, Chief Strategy Officer
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