CCMA Sponsor Event & BBQ Welltel Enterprise The Changing Role of the Contact Centre in a Digital World

Date: 13/09/2018

Venue: Morrison Hotel, Ormond Quay Lower, Dublin.

With an ever-increasing focus on ‘digital first’ and ever decreasing face to face customer interactions, the contact centre in many cases is now the window into the organisation. As a result, understanding the customer’s journey, in real-time across all channel types has to become a critical requirement for many organisations seeking to leverage the customer experience as a business differentiator.