CCMA Sponsor Event - eleven - Unlocking Your Full Selling Potential - How Effective Customer Contact Centres can Drive Deeper Relationships with your Customers

Date: 07/11/2019

Venue: Red Cow Moran Hotel, 22 Naas Rd, Fox-And-Geese, Dublin, D22 YX80.

In a world of constantly rising customer expectations, exceptional customer service is a distinct differentiator in how businesses attract and retain clients. For many organisations, both mature and developing, their contact centre can be the focal and most common avenue through which their customers engage, particularly as part of the sales process. 

When optimised efficiently, the contact centre can be the tailwind that drives customer retention, but when processes and technology fail, the contact centre can be the rock on which the relationship with your customer perishes. Speakers and panellists for this event will discuss how your organisation can excel in providing the best customer experience through your contact centre, sharing a variety of insights and experiences the will empowering you to unlock underutilized potential in your business processes:   

This breakfast briefing will begin at 8.30 a.m. and finish at 10.30 a.m., followed by a panel discussion and demonstrations.

Speakers will include:

  • Richard McCrossan from Genesys demonstrating the power of the Genesys Customer Journey Analytics platform formally Altocloud
  • Majella Flynn, Operations Manager, Field Management Ireland, will outline the sales success that FMI are having from enabling the right technology and processes
  • Dave Tidwell, eleven will outline how to bring the people, process and technology to enable a great sales environment.

For all those companies who register and attend, eleven will provide a free Contact Centre Impact Assessment Session for the organisation to help with the initial changes on the road to creating  an impactful Contact Centre Sales function.

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