CCMA Sponsor Event - evcoms - AI in Customer Service: The Rewards, and the Pains to Avoid.

Date: 06/09/2023

Venue: Killashee House Hotel, Naas, Co. Kildare, W91 DC98.

As a leading organisation in the field of artificial intelligence (AI) and customer service, evcoms sponsors of the CCMA, will at this breakfast briefing event, explore the transformative impact of AI on customer service operations, with a keynote address from AI and Digital first Strategist, Nigel Wilson.

We will delve into the fascinating world of AI and its applications in customer service. We will share valuable insights into the rewards of adopting AI technologies and strategies, as well as the potential challenges and pitfalls to be aware of.

We will share knowledge, experiences, and best practices to help you navigate the dynamic landscape of AI implementation and maximize its benefits while mitigating potential risks.

Moreover, this event will provide an excellent opportunity for networking and collaboration with professionals from various industries who are also interested in leveraging AI to improve customer service outcomes.

We sincerely hope that you will join us for this enlightening event and contribute to the vibrant discussions that will shape the future of AI in customer service. Together, let's unlock the full potential of AI while avoiding the common pitfalls.

About the speaker Nigel Wilson 

Nigel started his career as a customer services representative in Dublin for the shipping giant Maersk helping align IT and business process together.  Roll forward 30 years, he is one of the AI Specialists at Verint guiding companies in their transformational journey to stay competitive in our AI-empowered world.  Over the course of two decades, he has amassed a wealth of consultative experience spanning diverse industries, ranging from finance to global streaming providers.

The event will commence at 9 a.m. and finish at 11.30 a.m. a light breakfast will be provided.

Please note competitors to evcoms are kindly requested not to attend this event. 

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