CCMA Sponsor Event - Genesys, TTEC Digital & Vodafone - Elevate Your CX: Fulfilling Promises Through Advanced Digital Solutions

Date: 14/05/2024

Venue: Vodafone, 10 Mountainview, Leopardstown, Dublin 18.

In today’s business landscape of digital engagement, trust is paramount. The key to building and sustaining this trust lies in effectively addressing and mitigating broken promises. Our upcoming exclusive panel discussion takes a deep dive into innovative strategies that redefine Customer Experience (CX) through automation, including the pivotal roles of LLMs and chatbots.

Why This Event Is Unmissable

We will be joined by a panel featuring CX experts from Vodafone Ireland, Genesys and TTEC Digital including:

  • Michael McMahon, Head of Care Strategy, Planning & Enablement, Vodafone Ireland

The panel will explore the forefront of CX innovation, showcasing how artificial intelligence (AI), machine learning, LLMs, and chatbots are revolutionising customer service by ensuring that every promise made is a promise kept.

Key topics to be discussed include:

  • Beyond Automation: Understand how the integration of LLMs and chatbots into digital strategies not only optimises customer interactions but also personalises learning and development for CX teams, enabling them to deliver on your brand's promises more effectively.
  • Personalised Customer Journeys: Discover the transformative power of data-driven personalisation through advanced analytics and AI, making every customer feel uniquely valued across all touchpoints.
  • Operational Excellence with Automation: Learn about the efficiencies gained from deploying chatbots for routine inquiries and how they free up human agents to handle more complex issues, thus enhancing overall service quality.
  • Best Practices: Absorb knowledge from those who are successfully navigating the digital transformation journey, implementing LLMs and chatbots to create seamless, omnichannel customer experiences and deliver ROI.

This event will commence at 9.00 a.m. and conclude at 11.30 a.m. 

Please note competitors to TTEC Digital are kindly requested not to register to attend this event.

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