CCMA Sponsor Event Microsoft - Transforming the Customer Service Experience with AI.

Date: 07/09/2018

Venue: One Microsoft Place, Leopardstown Business Park, Dublin 18.

Microsoft invites you to join them at One Microsoft Place and learn from their global experts on Artificial Intelligence and Business Applications – what impact can AI have on the customer experience, what does the supporting technology look like for users, and how do you make those first steps?

Topics to be discussed include:

  • Digital Culture – how Microsoft is bringing technology and people together.
  • The role artificial intelligence can play in improving the customer engagement .
  • Making it happen – bringing the customer experience to life with AI. 

The agenda for the event is as follows:

`2.00 - 2.30 p.m.  Registration, Tea/Coffee & Networking  
2.30 - 3.00 p.m.                                        &nbsnbsp;         The Future of AI in the Workplace and Values to the Customer Journey. Alec Saunders, Principle PM for Business AI, Microsoft.
3.00 - 3.30 p.m.             The value of Innovation in the Workplace - Globoforces Story and the impact to Customer Care. Dr. Andrea Johnson, Director for Global Business Systems Globoforce & Paul Shanahan, Intelligent Clound Business Group Lead, Microsoft. 
3.30 - 4.30 p.m.  Seeing is Believing - Technology Demo and How you could implement it. Andy Connell, Technical Lead Business Applications, Microsoft.


Microsoft have embraced transformation at their new HQ in Leopardstown, finding new ways of working so they can empower their employees, optimise their operations and engage customers and society.

One Microsoft Place is a perfect symbol of Microsoft’s cultural transformation as a company, of how they all work together with a common mission toward the same vision.

One Microsoft Place is the perfect space to enable development, innovation and creatively  - which has been brought to life through the Dreamspace experience, Digital lake at the heart of the campus, Microsoft technology centre and many more spaces and moments in the campus that reflects Microsoft’s people, purpose and place.