CCMA Sponsor Event - NiCE - Elevating Every Interaction: The Future of CX in Action
Date: 15/10/2025
Venue: Clayton Hotel Leopardstown, Sandyford Business District, Central Park, Dublin 18, D18 K2PI.
In a world where customer expectations are constantly evolving, delivering seamless, personalised experiences is no longer a nice-to-have; it’s a necessity. Join evcoms and NiCE for an exclusive breakfast briefing as we explore how leading organisations are transforming their customer journeys using innovative tools and data-driven strategies.
You will discover how to simplify operations, empower agents, and drive meaningful outcomes through intelligent customer experience solution, all without the buzzwords. Through live demonstrations and real-world insights from a NiCE customer, this session offers practical takeaways to future-proof your CX strategy.
Agenda & Structure:
- 08:30 – 09:00 | Arrival & Breakfast Networking - Enjoy a relaxed morning over coffee and light breakfast with fellow CX leaders and innovators.
- 09:00 – 09:10 | Welcome by evcoms - Opening remarks and brief introduction to the local market landscape.
- 09:10 – 09:20 | Shaping the Future of CX – NiCE Introduction - A short keynote from NiCE on the changing CX landscape and the opportunities for transformation.
- 09:20 – 10:00 | Demo: Real-Time Impact with NiCE CXone - A guided walkthrough of how NICE CXone empowers businesses to improve service quality, agent performance, and customer satisfaction.
- 10:00 – 10:45 | Customer Panel: CX Transformation in Practice - Hear directly from a NiCE customer about their experience, what challenges they faced, and the results they achieved.
- Moderated panel discussion + audience Q&A.
- 10:45 – 11:00 | Wrap-Up & Next Steps - Key takeaways and how to engage with evcoms and NiCE moving forward.
Please note competitors to NiCE are kindly requested not to register to attend this event.
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