CCMA Sponsor Event - Talkdesk - How AI is Delivering a New Generation of CX Analytics
Venue: Webinar 10 a.m.
(note please scroll down on above registration link for webinar on Thursday 15th July at 10 a.m.)
Contact centres spend significant resources evaluating agent effectiveness and customer sentiment, but don’t always know if they are capturing the right data, creating the right KPIs and sharing the available analytics to allow them to improve agent and customer metrics. Has your approach to analytics been re-evaluated to take advantage of today’s cloud and AI technology?
Join Sheila McGee-Smith, President & Principal Analyst at McGee-Smith Analytics, LLC, and Rob Peterson, Global Head of CX Strategy and Value Consulting at Talkdesk, as they pull back the curtain on the analytics “black box” and introduce a vision to measure technology as a leading indicator of exceptional CX and business outcomes.
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