CCMA Sponsor Event - Talkdesk - The future of Customer Service: What retailers should prepare for in 2022

Date: 02/02/2022

Venue: 6 p.m. GMT

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Join CX leaders from Tuft & Needle, Serta Simmons Bedding, Vivino, and Talkdesk for a lively exploration of what retailers should do in 2022 to prepare for the future of customer service.

Amber Scott, Jeff Gorham, Christopher McShane, and Shannon Colquhoun will dive into:

  • Investments: What investments retailers are making in CX technology in 2022.
  • Trends: Emerging trends across service engagement channels.
  • Expectations: How CX professionals are handling expectations for personalized service.
  • AI and Automation: The ways AI will play a role in both complementing and enabling retailers to better meet customer needs.

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