CCMA Sponsor Event - Verint - Experience the Difference: Harnessing AI and CX Automation for the Contact Centre of Tomorrow
Date: 25/04/2024
Venue: Fitzwilliam Hotel, St. Stephen's Green, Dublin.
It's tough out there in the CX space - customer demands are growing faster than your budget and resources, but you still need to deliver the level of service they expect. To keep up with demand, organisations are turning to AI and CX Automation, and enjoying unrivalled CX potential that wows customers and delivers enterprise-wide benefits.
In this session, we will explore how organisations successfully move forward into delivering real business value for your operations using Artificial Intelligence models – with the joint outcomes of delivering both improvements in CX, as well as driving operational efficiencies.
We will discuss:
- How Can Brands Maximize CX with Latest AI? Embracing innovation to move beyond the hype
- How to create a foundation for AI adoption across not just your contact centre, but your entire enterprise
- How a hybrid workforce of specialised bots and agents can help close the gap between customer expectations and resources
Our panellists are:
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Alan Gates, EMEA Senior Solutions Consultant, Verint.
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Tristan Harper, Principal Data Scientist Generative AI, Aviva.
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Steve Roberts, Director Ireland, Verint.
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David Singer, GVP, Go-to-Market Strategy, Verint.
This event will commence at 8.30 a.m. and conclude with 12.30 p.m.
Please note competitors to Verint are kindly requested not to register to attend this event.
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