CCMA Sponsor Event - Workair Series - Conversational AI: How self-service environments can optimise customer engagement, drive business efficiency and deliver exceptional customer experience.

Date: 21/09/2023

Venue: Wellesley Room, Ground Floor, Merrion Hotel, Dublin.

There is a renewed interest in enhancing buyer experiences by accommodating dynamic consumer preferences of communication for many reasons.  It’s predicted that by 2031, conversational AI chatbots and virtual assistants will handle 30% of interactions that would have otherwise been handled by a human agent.  According to McKinsey, organisations that use technology to revamp customer experiences can expect to increase customer satisfaction and boost conversion rates and growth by 20%.  In this session, 8x8 will explore how to bring together essential information from the growing number of digital channels available and use real-time insights, diagnostic, predictive, prescriptive and cognitive data to provide enterprise intelligence that will enable you to build workflows and automate processes that optimise customer engagement and improve business efficiency.

Topics to be discussed include:

  • What is a Virtual Agent / Bot - Learn all about bots and the power they bring to the industry and how they enhance Customer Experience
  • Understanding the Intelligent Customer Assistant (ICA) - Discover the vast possibilities that AI-driven technologies bring and how they empower organisations to engage with and support customers effectively
  • Getting Started with AI - Where to begin and where to Focus. Gain insights into the practical steps and Considerations on how to Implement our experiences
  • Digital Use Cases and Success Stories - Digital Conversational AI and Self-Service Journey with 8x8 a demonstration of our experience with Real-World User Cases
  • Voice Intelligent Customer Assistant Use Cases - Engage in in-depth conversations on voice technology and discover the pivotal features of voice self-service with the 8x8 Intelligent Customer Assistant
  • Live Demonstration of our Cutting-Edge ICA Solution - A practical showcase of the system and a digital demo

Our speakers include - Jonathan McKenzie Senior Contact Centre Product Manager 8x8 and Rafael Ferreira, Senior Director of Product Management 8x8.

This event will commence with breakfast and networking from 8.30 a.m., presentations will commence at 9.00 a.m. and the event will conclude at 11.00 a.m. 

Please note competitors to Workair & 8x8 are kindly requested not to attend this event.

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