CCMA Sponsor Event - Zoom - From Firefighting to Future-Proofing: How AI is Redefining CX in Ireland
Date: 06/11/2025
Venue: The Dean Hotel Dublin, 33 Harcourt St, Saint Kevin's, Dublin.
Customer expectations are rising, costs are under pressure, and AI is changing the rules of engagement. At this CCMA Breakfast Briefing hosted by Zoom, you’ll discover how Irish organisations are moving beyond firefighting to future-proof their CX.
See your peers’ top challenges brought to life, experience how AI-powered automation and the next-generation Virtual Agent can turn low-value interactions into growth opportunities, and hear first-hand from Arachas Insurance on their journey to modernise CX.
What we'll cover:
- The key challenges and priorities shaping CX in Ireland today.
- How AI and automation can unlock growth while keeping the human connection.
- Real-world insights from peers on modernising customer experience.
This breakfast briefing event will commence with registration and networking from 8.30 a.m., the presentations will kick off at 9.00 a.m. and we'll conclude by 11.00 a.m.
Please note competitors to Zoom are kindly requested not to register to attend this event.
Reserve a Place at This Event
If you would like to book a place at this event, please click on the button below.