CCMA Sponsor Webinar - PwC - Engaging Employees in the ‘New Normal’

Date: 07/10/2020

Venue: Webinar 2 p.m.

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The "New Normal" is a phrase that we may or may not like but one we need to understand. On this webinar Stephanie and Bertie will provide practical tips and offer valuable takeaways on how to successfully engage your team  in a customer service environment. Key topics to be discussed include:

  • Employee Engagement - Through the lens of the employee lifecycle, we will discuss how to successfully engage employees in the current environment, considering the impacts of Covid-19 on your organisation  
  • Best Practice - We will share insights and best practice from the external market
  • Valuable Takeaways - Our practical tips will equip you to take action at key points, taking into account the specific challenges of a contact centre or shared services centre environment

About the Speakers 

Stephanie Good -  is a Senior Manager in the People & Organisation Practice of PwC Ireland and is also the Diversity & Inclusion Consulting Lead. She is an experienced HR Practitioner and Consultant whose passion is helping organisations to solve difficult business problems with people impacts.

Bertie Murphy - is Head of Customer Experience at PwC Ireland, where he leads the Customer Consulting Practice. The team focus is on delivering End-End Customer Transformation across People, Process and Technology for their clients. Prior to PwC, he was VP of Strategy at Voxpro as they scaled the business internationally and sold to Telus International, before that he was Chief Commercial Officer at Abtran as they became the biggest outsourcer in Ireland and sold out to Carlyle. He is a Chartered Accountant and trained at KPMG Consulting.   

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