CCMA Sponsor Webinar - Avaya - CX and EX: Two Sides of the Same Coin

Date: 27/01/2021

Venue: Webinar 2 p.m.

Customer experience is top of mind when considering customer engagement and contact centre solutions. But based on our knowledge and plenty of market research, putting employee experiences first leads to improved customer experience. In this webinar Jonathan Maher, Avaya will discuss how to base your solutions around agility, flexibility and employee satisfaction, and in the process differentiate yourself through customer experience. 

About the Speaker

Jonathan Maher leads the Sales Specialist teams at Avaya in the UK. He is responsible for driving Cloud and Digital transformation technologies to enhance and optimise organisation’s Employee & Customer Experience.  

Jonathan has over 20 Years of IT industry experience in a variety of roles across Sales, Pre-sales, Engineering, Service Delivery and Management. Having Successfully sold, designed, and delivered innovative IT services and solutions whilst working across several continents. 

If there is a question you would like to put to Jonathan in advance of the webinar please e-mail dorothy@ccma.ie

This webinar will begin at 2 p.m. and finish no later than 2.45 p.m. 


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