CCMA Sponsor Webinar - Avaya - How Communications Platform as a Service (CPaaS) Enables the Future of Customer Experience

Date: 24/02/2021

Venue: Webinar 2 p.m.

CPaaS (Communications Platform as a Service) has long been considered an enabler to changing user experiences through embedding communications APIs into business applications. On this webinar Nick Dicksee Avaya, looks at how COVID-19 has accelerated this trend, with businesses integrating automated self-service, blended channels, personalisation, and human interaction solutions to digitally transform the experiences they provide. 

About the Speaker 

Nick Dicksee leads the Avaya OneCloud CPaaS Specialist team within the UK. In this role working with customers and partners on delivering outcomes that resolve business problems to change employee and customer experiences for the better. CPaaS is a natural fit to Avaya’s leading position in CX and driving more of those intelligent experiences that organisations require to meet their customer’s need. 

If there is a question you would like to put to Nick in advance of the webinar please e-mail

This webinar will begin at 2 p.m. and finish no later than 2.45 p.m. 

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