CCMA Sponsor Webinar - Calabrio - Smarter Scheduling, Stronger Teams: How Pobal Transformed Their Workforce Operations
Date: 07/11/2025
Venue: Webinar 12 noon
Discover how Pobal, in partnership with evcoms, modernised their contact centre by moving from manual scheduling to a smarter, data-driven approach with Calabrio Workforce Management.
If you are responsible for workforce planning, scheduling, contact-centre operations, or customer-experience, especially if managing multi-skilled or remote teams, or seeking to move away from purely manual or excel based processes - this session is for you.
With a fully remote, multi-skilled team, Pobal now saves time, improves schedule accuracy, and delivers stronger service performance.
Learn how real-time forecasting and flexible scheduling empower team leaders to focus on coaching instead of admin.
In partnership with evcoms, Pobal’s success has come from honest conversations, shared goals, and a focus on making the technology truly work for their people.
Together, they have:
- Turned data into actionable insights that drive smarter decisions
- Turned technology investment into real, measurable improvement
Join us live for this panel discussion to hear how Pobal achieved both the expected efficiencies and some surprising wins along the way.
Our Speakers
- Jill Courtney Service Delivery Manager Pobal
- Tracie Newton Customer Success Manager
The webinar will commence at 12 noon for 30 minutes.
Register now to save your spot!
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