CCMA Sponsor Webinar - Concentrix - Lead the shift: Reinvent your operating model with agentic AI
Date: 28/04/2026
Venue: Webinar 2.00 p.m.
Join us for exclusive insights into how ASDA is intelligently transforming its workforce with Agentic AI and what CX leaders need to know now.
The operational playbook that carried organisations for the last decade is obsolete.
Talent availability is down. And the “do more with less” directive isn’t going anywhere. Leaders who continue to rely on headcount as their scalability strategy are already behind.
Agentic AI is redefining how work gets done, and the brands moving first are building an advantage that won’t be easy to replicate. ASDA is one of them—and in this session, they’re pulling back the curtain.
Concentrix will strip away the buzzwords and get real about what Agentic AI is, what it isn’t, and why the next era of operational performance belongs to companies that adopt an agentic workforce, not just another tool.
This is not a theory session. It’s a challenge: evolve your operating model, or risk being overtaken by those who already are.
You’ll hear directly from ASDA on how they navigated architectural debates, what surprised them in deployment, and the early impact they’re already capturing—while others are still reading whitepapers.
Join us to rethink the role of people, digital agents, and operational orchestration—and what separates leaders from followers in the agentic era.
Bring your sharpest questions to the live Q&A.
Reserve a Place at This Event
If you would like to book a place at this event, please click on the button below.