CCMA Sponsor Webinar - Eleven - New CX Strategies for Overcoming Uncertain Times - 17th June 2020
Date: 17/06/2020
Venue: Webinar 2 p.m.
During this webinar understand how companies across the world are using predictive engagement through their customer journeys and how during such uncertain times they are able to gain customer and business benefits. Topics for discusson include:
- Learn more about predictive engagement and how you can be there for your customer in moments that matter
- Demo of Genesys predictive engagement capabilities
- Understand what the latest insights from MIT are telling us about the need for digital agility: ‘Humans and Bots: Tension and Opportunity’
About the speakers
Amanda Halpin is a Solution Lead for Digital Sales at Genesys. She is responsible for enabling Genesys customers with conversion rate optimisation solutions such as predictive engagement and conversational AI. Prior to joining Genesys, Amanda worked as a Digital Marketing Consultant for Google New York and Dublin, helping advertisers grow their business online through digital marketing strategies.
Kim Robertson is the Director of Customer Experience at eleven with 30 years experience working in contact centres and the finance sector, from running contact centres to building out complete organisations from initial conception to transformation. Kim has responsibility for supporting global organisations understand their integrated omnichannel strategies along with transforming their customer journeys.
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