CCMA Sponsor Webinar - Genesys - AI has changed Customer Expectations. Now What?
Date: 29/07/2026
Venue: Webinar 12 noon
AI has changed what customers expect. Now, 92% of consumers want every organisation to match the best experience they’ve ever had — anywhere. CX leaders feel the pressure: 86% expect AI is likely to be in nearly every interaction by 2029, yet adoption isn’t translating into outcomes. Join us for an insightful 45 minute webinar discussing if CX is ready for the AI Era.
You Will learn:
- What customers expect from CX in the AI era — and how it changed this year
- Where AI investment is delivering value — and where it’s stalling
- What leading organizations are doing differently
Our Speakers:
- Abby Spahich, Global Vice President TELUS Digital.
- Alex Ball, Senior Vice President Genesys Cloud CX.
- Marissa Gbenro, Thought Leadership Marketing Lead, Genesys.
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