CCMA Sponsor Webinar - GoContact - How COVID accelerated Contact Centre Business Transformation - The Portuguese view by ManpowerTBO

Date: 06/10/2021

Venue: Webinar 2 p.m.

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CCMA are delighted to host this webinar with GoContact a new Silver sponsor of the association. GoContact is a native cloud Contact Centre as a Service solution, with omnichannel and artificial intelligence integrated solutions. For this webinar GoContact will be joined by Candido Ferreira Head of Service Centres & BPO with ManpowerTBO.

About the Speakers

João Gonzalez, Head of International Accounts, is in charge of the European accounts of GoContact. João has extensive experience in the industry, with more than 30 years of experience in the BPO and Contact Center sector, where he served as Country Manager of Avaya and Vice President of Collab in different markets, including Spain and LATAM.

Cândido Ferreira, Head of ManpowerBPO Portugal Service Centers & BPO, with more than 20 years of experience in the definition, implementation, management and consulting of Contact & Service Centers in multiple industries. Cândido achieved international recognition at Barcelona 2019, being considered Best Contact Center Executive Leader/Director of the World at the @ContactCenterWorld Annual conferences. Main guidance: ensure strong leverage to the performance of our clients' businesses to enable them to achieve the satisfaction of the expectations and needs of all its stakeholders (customers, shareholders, employees, etc.). "We believe the only way to Success is to ensure a high satisfaction of EVERYONE with whom we are involved. Because their success leads us to our success! 

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