CCMA Sponsor Webinar - Jabra - The Rise of the Super-Agent in the New Contact Centre
Date: 23/03/2022
Venue: Webinar 2 p.m.
Contact centre advisors are at the heart of your operation. They are facing calls that are becoming more complex, driven by self-service difficulties and shifting customer requirements, while customer satisfaction is increasingly seen as a key brand differentiator and the metric with the most focus. As a result, contact centre advisors need to be more skilled at managing difficult customer queries and be knowledge experts, all while trying to deliver an exceptional customer experience.
During this webinar, Jeanette Hunter, Jabra Contact Centre Specialist, will explore the new emerging Contact Centre challenges, delving into how these can impact operations and personnel and the ways in which they can be overcome through a combination of best practice, support and technology.
About the Speaker - Jeanette Hunter
Jabra UK Contact Centre Specialist, Jeanette has an inherent understanding of the sector and regularly provides insight and thought leadership into topics such as the contact centre of the future, agent engagement and customer satisfaction. As the Jabra in-house expert, Jeanette works closely with contact centres to fulfil business needs and overcome industry challenges. With over 20 years of industry experience in operations, project management and contact centre management, Jeanette has a comprehensive knowledge of contact centre development and strategies.
This webinar will commence at 2 p.m. and finish no later than 2.45 p.m.
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